| As the Project Manager, you are working on a centralised info portal for the US Embassy for multiple countries. There are couple of people from embassy who mentioned that they are not getting any info on how the project is going, but you have no idea who they are. One of the secretaries from US Embassy in India said that he has a great idea for the web portal but you do not know if you should work on that or not. There are conflicts between the head of US consulate in Zambia and the one Turkey about the design scheme of the web portal. |
Stakeholder: The stakeholder is the person who is directly or indirectly have any impact on the project or is affected by the project.
Here is a snippet of various processes that are distributed across multiple phases of a project:
Stakeholder: The stakeholder is the person who is directly or indirectly have any impact on the project or is affected by the project.
Phase: INITIATION Knowledge Area: STAKEHOLDERS MANAGEMENT
This is one of the limited processes that take place in the initiation phase of the project. The process deals with the identification of anyone and everyone who may affect or is affected by the project. The process helps to strategize how the PM will manage these stakeholders.
STAKEHOLDER ANALYSIS: Identify who all are the stakeholders and understand what interests they have in the project, also how can they impact the project.
STAKEHOLDER REGISTER: The log of all the stakeholders of the project with their respective name, title, influence, impact, interests etc. You can free download Stakeholder Register here.
A snippet of the Stakeholder Register is shown below:
The stakeholder could of multiple types like sponsor, functional manager, vendors etc.
Phase: PLANNING Knowledge Area: STAKEHOLDERS MANAGEMENT
The characteristics of a good relationship depends upon Trust, Honesty, Interest, Sincerity, Sympathy etc. During the stakeholder management, you need to plan out what all efforts and time you need to invest for each stakeholder based on their influence.
It is important to note that not all stakeholders shall be actively engaged in the project.
Another component is how the communication shall be executed for specific stakeholders. And the process of stakeholder management would be an ongoing process which might be required to update throughout the project. It is important that the stakeholders feel comfortable with you so that they can feel easy to come to PM for their concerns and issues.
Phase: EXECUTION Knowledge Area: STAKEHOLDERS MANAGEMENT
In order to meet the requirements of the stakeholders and keep them actively participating on the project the PM needs to work hard in the area for stakeholder engagement. This is an ongoing activity and it is mandatory for PM to keep the stakeholders engaged in the project throughout.
It’s the duty of the PM to make stakeholders understand that their contributions, inputs & concerns are being considered, even if they are not.
Phase: M&C Knowledge Area: STAKEHOLDERS MANAGEMENT
Another ongoing activity of the PM is to control the stakeholder engagement. The previous process helps to monitor and observe the engagement of the stakeholders and then this process helps you to modify your approach in order to keep the stakeholders engaged.
For this, it is mandatory for the pM to constantly check the progress of the project so that there is minimal variances else it could be concerning and may not be taken well by stakeholders. Other than this, it is needed for the PM to continuously check for the issue log and risk register.
